Products
Are the products new or used?
The items offered on Ecoluxury are second-hand luxury pieces, carefully selected for their quality and timeless character.
How do you guarantee the condition of the products?
Each item undergoes a thorough inspection by our experts to ensure it meets our quality standards. The descriptions include precise details to help you make your choice with confidence.
Are the items authentic?
Each item undergoes a double check: it is first examined by the auction house where it was acquired, and then a second time by our specialists to guarantee its authenticity.
Are the product photos contractual?
The photos on our site accurately represent the items you will receive. Every detail is captured carefully to precisely reflect their condition.
Expertise and Restoration
How do you guarantee the authenticity of the items?
All items go through a rigorous expertise process. Upon acquisition, they are authenticated by the auction house. Then, our specialists conduct a second detailed check to ensure their authenticity before they are put up for sale.
Are the items always restored before they are put up for sale?
Restoration is carried out only if necessary. Each item is evaluated individually, and if a need is identified (cleaning, repair, or maintenance), our craftsmen intervene carefully to preserve its integrity and original design. If the item is in perfect condition, no restoration is performed in order to respect its authenticity.
What types of restorations can be performed?
When necessary, our craftsmen carry out tailored interventions, such as:
• Cleaning and rehydrating leathers,
• Repair of worn or damaged parts,
• The maintenance and adjustment of mechanisms for watches,
• Polishing jewelry to restore its shine.
Does restoration affect the value of the item?
The restoration is carried out with the utmost care, in accordance with the standards of luxury and the authenticity of each piece. This process does not affect the value of the item, but allows it to regain its original luster while extending its lifespan.
Order and Delivery
What are the delivery times ?
Orders are shipped within 2 to 3 business days after validation. Delivery can take up to one to two weeks depending on your location in Europe.
Do you ship internationally?
We currently deliver throughout Europe. Each order is carefully packaged and shipped with tracking to ensure your peace of mind.
How to track my order ?
An email containing a tracking number is sent to you as soon as the shipment is made. You will be able to track your package in real time.
What are the delivery costs?
Delivery charges are calculated based on your destination and the weight of your order. These charges are displayed before you confirm your purchase.
Payments and Security
What payment methods are accepted?
We accept payments by credit card (Visa, Mastercard, American Express). All transactions are secured with SSL encryption to protect your banking information.
Can I pay in several installments?
'Payment in installments is not yet available. We are working to integrate this option to facilitate your purchases.'
What to do if my payment is declined?
Make sure your bank details are correct or contact your bank to authorize the payment. If the problem persists, our customer service is available to assist you.
Customer Service and Returns
How can I contact Ecoluxury customer service?
Customer service can be reached via the form on our website or by email at contact@ecoluxury.fr. We are committed to responding quickly to provide you with the best possible experience.
Do you offer a warranty on purchased products?
A period of 14 days, after receiving your order, to return a product if you are not satisfied. Items must be returned in their original condition to qualify for a refund or exchange.
How can I return a product?
Contact our customer service within 14 days of receipt to initiate the return process. We will provide you with all the necessary information to facilitate the process.
Can I cancel my order?
Cancellation is possible as long as the order has not been shipped. Once shipped, the return procedure must be followed if you wish to receive a refund.
Ecological Commitment
How does Ecoluxury contribute to sustainability?
By exclusively offering second-hand luxury items, we extend their lifespan and reduce the environmental impact associated with the production of new goods.
Are the packaging eco-friendly?
Each order is carefully packaged in recycled and recyclable materials, ensuring an environmentally friendly luxury.
Why is choosing second-hand items a responsible choice?
Buying second-hand preserves natural resources and limits waste, while valuing exceptional items.
General Questions
Can I give an item as a gift?
To offer an item as a gift, please contact us by email before finalizing your purchase. We can arrange delivery and add a personalized note to your order.
Can I resell my items to Ecoluxury?
We do not yet accept resale items, but we are exploring the possibility of expanding our services in this direction.
Why choose Ecoluxury for your purchases?
Ecoluxury offers a selection of authentic luxury items, carefully restored and appraised. Each purchase combines elegance, sustainability, and excellence, allowing you to acquire unique and timeless pieces.